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SAP Authorized Trainer · SuccessFactors Enablement

Faisal Iqbal

SuccessFactors enablement for consultants & HR admins — Big 4, public sector & enterprise

Most SuccessFactors projects don’t stall in the configuration. They stall when the people who have to build, run and support the system aren’t ready. I prepare those people. With 20+ years in SAP HR/HCM and SuccessFactors — implementation, support and change management, and since 2019 official SAP training for SAP Education partners across the Americas, EMEA, ANZ and Asia.

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About

As an SAP Authorized Trainer and HRD Corp Accredited Trainer, I have delivered official SuccessFactors courses (Academy, Administration, Project Team Orientation) and certification programs since 2019. My learners include new consultants at Big 4 firms, national workforce initiatives (Malaysia’s HRD Corp, Singapore’s SkillsFuture), defence departments, universities and enterprise CoE teams.

I teach differently because of the nearly two decades before that. I started on a national public-sector SAP HR rollout, implemented SAP HCM at HP, ran technical support and integration in Saudia’s SAP Center of Excellence, and led change management and program delivery at Elm. I have written training content, run support operations and managed adoption, so my classes are built on what actually goes wrong in projects — from SAP R/3 4.6c through today’s SuccessFactors HXM Suite.

I’m open to long-term enablement and capability-building roles with consultancies, SAP partners and enterprise CoEs.

Experience

Implementation, support, change management and — since 2019 — official SAP training and enablement.

  • May 2019 — Present

    SAP SuccessFactors Trainer & Enablement Consultant

    SAP Education Partners & direct customers — Americas, EMEA, ANZ, Asia

    Deliver official SAP SuccessFactors training and certification programs to consultants and system administrators across 20+ countries, with cohorts of 3 to 30 learners.

    • Ran a four-year training engagement (2020–2024) for an Australian Government organization across HR, payroll and time management courses.
    • Delivered cohort programs for newly hired Big 4 consultants preparing for C_THR81 certification, with every participant passing in the 2022 and 2023 cohorts.
    • Ran national workforce programs for Singapore’s SkillsFuture (twice, 15+ learners each) and Malaysia’s HRD Corp.
    • Deliver SAP Learning Hub live sessions as an Expert Trainer across Onboarding, Succession, Learning, Reporting and Recruiting Marketing.
    • Design and deliver specialist workshops on SuccessFactors Story Reporting and S/4HANA HCM Reporting.
    • Author published video and self-paced courses; recognized with the SAP Community Appreciation Award.

  • March 2015 — March 2019

    Program Lead & SAP HCM/OCM Specialist

    Elm Company — Saudi Arabia

    Owned change management and user readiness for SAP HCM and SuccessFactors programs, then took on program management for support and change delivery.

    • Standardized Prosci ADKAR as the enterprise adoption framework, replacing ad hoc approaches.
    • Ran readiness assessments and user enablement for the move from on-premise HCM to SuccessFactors Learning, Recruiting and Performance & Goals.
    • Directed SAP support operations and change request management, and implemented HPE Service Manager and IBM Rational.
    • Earned Employee Central and PMGM certifications — the start of my move into SuccessFactors.

  • Nov 2009 — Feb 2015

    SAP HCM Technical Support Lead

    Saudi Airlines — SAP Center of Excellence

    Five years in Saudia’s SAP Center of Excellence, supporting HCM across Airlines, Cargo, Catering, Medical Services and Real Estate.

    • Provided Tier-3 support and directed integration and QA for all production SAP changes.
    • Coordinated vendor delivery (Wipro rollout for new business units, KPMG on process optimization).
    • Ran change management and user adoption for the E-Recruiting deployment.

  • Jan 2006 — Oct 2009

    SAP HCM Training & Implementation Consultant

    HP (Hewlett Packard Enterprise) — Saudi Arabia

    • Ran learning needs analyses for multi-thousand-user organizations and built quick-reference and multimedia training assets (SAP iTutor, Captivate).
    • Designed and delivered bilingual English/Arabic train-the-trainer programs so client instructors could sustain training after go-live.
    • Delivered end-to-end SAP HCM implementation at Saudi Airlines — blueprint, configuration and testing through UAT.

    Clients: Saudi Electricity Company · Khafji Joint Operations · Saudi Airlines

  • 2001 — 2006

    SAP HR Consultant & Site Manager

    Siemens — Pakistan (PIFRA public-sector program)

    Started my SAP career on PIFRA, a national public-sector SAP program.

    • Supported HR template design (PA, OM, Time, International Payroll) and specified requirements for ABAP developers.
    • Prepared pilot sites through training and Level 1 support, documenting gaps to refine the central template.
    • Progressed to site manager for the national rollout: go-live readiness, testing and stakeholder coordination.

Skills & Certifications

SuccessFactors module expertise, backed by 12 SuccessFactors certifications plus cross-discipline credentials.

SuccessFactors Modules

  • Employee Central
  • Performance & Goals
  • Learning
  • Recruiting
  • Onboarding
  • Succession & Career Planning
  • Compensation
  • Story Reporting & Analytics

Certifications & Education

  • 12 SuccessFactors certifications across the talent and core HR suite
  • SAP Authorized Trainer — global certification
  • HRD Corp Accredited Trainer — Malaysia
  • SAP OCM & Prosci ADKAR — change management
  • SAP Activate & Agile Project Management — certified since Nov 2018, kept current via Delta Assessments
  • TOGAF & ITIL — enterprise architecture and service management
  • MBA, Information Technology — UAAR (1999–2001)

Global Reach

Training delivered on-site, off-site and virtually for SAP Education partners and customers in 20+ countries, in classes typically ranging from 3 to 30 learners.

North America Europe Middle East Africa Southeast & East Asia Australia & New Zealand

Testimonials

A few words from people I have trained and worked alongside.

“Working with Faisal was an absolute pleasure. I found him as someone who has great expertise as well as deep knowledge of SuccessFactors solutions. An amazing and well-educated trainer who can be trusted with the learning process. He was patient with our questions and used multiple ways to simplify and explain tricky situations to us.”
SuccessFactors Consultant, Employee Central & EC Payroll — Partner Talent Initiative trainee
“Based on his outstanding contributions on the SAP Community, Faisal was voted by his peers to be recognized with our SAP Community Appreciation Award. Faisal is a valued member, well respected by SAP and his peers.”
Caroleigh Deneen, Information Architect, SAP Community

Let’s talk about your training or capability needs

Open to SuccessFactors enablement, training and capability-building engagements and roles with consultancies, SAP partners and enterprise CoEs.

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